Shipping policy
Thank you for shopping with KAISO!
We are committed to delivering high-quality KAISO products to you quickly, safely, and reliably.
This Shipping Policy outlines how your orders are processed, shipped, and delivered.
1. Order Processing Time
• All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after your order confirmation email.
• You will receive a dispatch confirmation email once your order has been shipped.
• During high-volume periods (sales, festivals, seasonal rush), processing may take slightly longer. We appreciate your patience and understanding.
2. Shipping Destinations & Charges
We currently ship across all locations in India.
Shipping Charges
• Flat Rate Shipping: ₹95 for all orders below ₹2000
• Free Shipping: On orders valued at ₹2000 or above
Shipping charges (if applicable) will be displayed at checkout.
3. Estimated Delivery Timeline
Delivery time depends on your location. Timelines begin after dispatch, not after order placement.
• Chandigarh / Tricity: 1–2 business days
• North India: 3–5 business days
• Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, etc.): 4–7 business days
• Rest of India: 5–10 business days
Note: These are estimated timelines. Delays may occur due to unforeseen logistical or regional factors.
4. Regional & Logistical Considerations
Although we work closely with our courier partners, delivery may be affected by:
• Weather disruptions
• Road delays or traffic restrictions
• Festivals or state-specific holidays
• Courier network delays
We will keep you informed in case of any major delays impacting your shipment.
5. Shipping Partners
To ensure reliable and fast delivery, KAISO uses:
• Local delivery partners for nearby regions
• Delhivery and other leading national courier services for pan-India shipments
Each order is assigned the most suitable courier based on your pin code.
6. Order Tracking
Once shipped, you will receive:
• A tracking number
• A tracking link (when shipped via a national courier partner)
Please allow up to 24 hours for tracking information to activate after receiving the dispatch email.
7. Incorrect Address or Failed Delivery
• Customers are responsible for providing an accurate and complete shipping address.
• If the courier returns the package to us due to an incorrect address or failed delivery attempts (RTO), we will contact you.
• Re-shipping charges must be paid by the customer before the order is sent again.
8. Damaged or Tampered Shipment
We ensure safe packaging, but if your product arrives damaged:
1. Contact us within 48 hours of delivery at info@kaiso.in
2. Include:
• Order Number
• Clear photos of the damaged product
• Photos of the outer packaging
We will assess the case and issue a replacement or refund as per our Return & Refund Policy.
9. Contact Us
If you have questions about your shipment, tracking, or delivery, reach out to us:
📍 KAISO Registered Address:
Ground Floor, 78/26, Old Darshani Bagh, Old Ropar Road,
Old Shri Makkal Temple, Manimajra, Chandigarh – 160101, India
📧 Email: info@kaiso.in
📞 Phone: +91 95016 23724